The promise of AI in case management is real. The harder question is why it so often fails to deliver meaningful results.

When a company’s IT system goes down, the challenge is often the flood of alerts that follow. One failure can trigger dozens or even hundreds of notifications across servers, applications and cloud ...

ServiceNow's AI Agent Fabric positions it as the operating system for millions of digital workers—McDermott leads through ...

In recent weeks, a range of large “software-as-a-service” companies, including Salesforce, ServiceNow and Oracle, have seen their share prices tumble. Even if you’ve never used these companies’ ...

Subpilot now auto-negotiates your bills & cancels subscriptions for you—no calls, no hassle. Making your monthly ...

Software stocks saw a $2T sell-off. Learn the two conflicting market scenarios and which resilient software stocks could win ...

Most change initiatives fail because leaders focus on strategy while ignoring psychology. Here is how to address both.

Next-gen investing experts Julia Ostian, Jack Bowman, and Kenio Fontes share their investment strategies and top stock picks.

Ninja Dispatch launches My Ninja Dispatch dashboard, giving fleet operators live visibility into overnight dispatch ...

Canada’s tech scene is really taking off. It feels like every day there’s news about new companies, new jobs, and new ways technology is changing things. Big cities are becoming huge tech centers, ...

As the software selloff deepens, ServiceNow’s CEO is buying the dip and joining others at his company in ending automated stock-selling plans.

When everyone has access to the same AI models, the same AI-enabled tools, and the same vendor ecosystem, organizational context becomes the differentiator. Context is demonstrated execution: the ...