CX software provider Genesys unveiled Genesys Cloud Agentic Virtual Agent, positioning it as the industry’s first agent built ...

As members of the public increasingly turn to AI with health concerns, University of Birmingham researchers are leading a global program to build the first definitive guide for safely navigating ...

Study of 11 LLMs shows they rarely refuse to answer, even when they probably should Artificial intelligence chatbots can be ...

The pizazz feels welcoming and familiar: the expectant crowd filling a hangar-sized convention hall; a stage the width of a football field; the pounding music and widescreen visuals; the discreet ...

Some suggest that society should urge everyone to do an annual mental health check-up via AI. This is feasible, but is it ...

People interact with artificial intelligence (AI)-powered chatbots, which can be trained to take on certain demographic attributes like age and race, for information, entertainment, technical help, ...

Subtle shifts in how users described symptoms to AI chatbots led to dramatically different, sometimes dangerous medical advice.

New findings highlight the structural and technical signals that influence how LLMs interpret and reference brands in AI search.Israel, ...

This paper empirically evaluates the ability of current Large Language Models (LLMs) to analyze macrofinancial coverage in IMF Article IV staff reports, using human economists' assessments as a ...

Large language models turned natural language into a programmable interface, but they still struggle when the world stops being text and starts being traffic, physics and risk. A new wave of “large ...

MIT research reveals that leading AI chatbots provide lower-quality responses and refuse more queries from less educated non-native English speakers.