All businesses, from startup coffee roasters to billion-dollar e-commerce companies, are vested in tracking their progress, figuring out what works and fixing what doesn’t. That’s where Key ...

Identifies everything that is easy to measure and count. Visibility on performance and strategic goal. Teamwork on the basis of shared and measurable objectives. Key performance indicators do not give ...

Collecting and analyzing data promotes better decisions and helps you be proactive in identifying, nurturing, or reversing trends. Although more data is typically considered better, a glut of data can ...

In business performance management, effectively distinguishing between key performance indicators and operating indicators is a critical challenge for many organizations. In my experience, however, ...

Measuring a supplier’s adherence to contractual service levels is at the core of supplier performance management. Yet, while every organization tracks key performance indicators (KPIs) on some level, ...

This review focuses on previously published academic literature on the use of safety leading indicators to manage employee safety. However, little documented knowledge exists regarding state DOTs’ ...