HOUSTON — Returning online purchases has never been easier. For millions of shoppers, it is as simple as generating a QR code, dropping off the item, and sometimes getting an instant refund. But ...

Consumers returned nearly $900 billion worth of merchandise in 2024. While returns are considered a routine cost of doing business, return fraud is on the rise, leading retailers to turn to artificial ...

“Free returns” aren’t always free anymore: lots of retailers now deduct mail-in return fees, so your best move is in-store returns Fraud detection is getting smarter: retailers are using AI + image ...

Forbes contributors publish independent expert analyses and insights. Shelley E. Kohan covers the retail industry and is based in New York. Happy Returns uses Return Bar locations at over 5,000 UPS ...

Nearly half of shoppers in a recent survey admitted to some sort of "return fraud," and one estimate says nearly 1 in every 10 retail items returned for a refund is fraudulent. Josh Sidorowicz is In ...

ST PETERSBURG, Fla. — Return fraud is becoming a bigger problem for online retailers, and now companies are being forced to look at how they can crack down on the expensive issue. According to the ...

Forbes contributors publish independent expert analyses and insights. Pam Danziger reports on retail, focused on the luxury consumer market. Retail returns are a massive $850 billion problem by 2025, ...