Southwest Airlines said tweaks to its boarding process and new overhead bins should make trips smoother for passengers.

The board-by-group method isn't the most efficient way for passengers to get on a plane, but it does earn the airlines some extra cash.

CHICAGO -- Good news for flyers who opt for the window seat: Your boarding zone will soon be prioritized on United Airlines. According to an internal memo from the Chicago-based carrier obtained by ...

Southwest Airlines said it would refine its boarding and baggage policies after some early complaints from customers in the wake of sweeping changes in January.

Traveling can be an exhilarating experience, but it can also be a source of frustration, especially when it comes to delays. If you’ve ever found yourself tapping your foot impatiently while waiting ...

The Dallas-based carrier moved to assigned seating in January and said it is addressing issues with boarding and overhead bin space.

Boarding a flight feels like the home stretch after security, yet plenty of folks still hit snags right at the gate. Gate ...

The famous numbered metal stanchions that for decades defined Southwest Airlines’ unique boarding process are coming down as the Dallas-based carrier laid out the final plans for a new boarding ...

Southwest Airlines is making huge changes to its business model next year, starting with a brand-new boarding process rolling out in late January. Now, we have a better idea of what that boarding ...

Like any new process, we’ll continue looking for ways we can improve to make it even more positive for our Customers.” ...

A lot of people are frequent flyers these days, but their knowledge of air travel still can’t compare with the level that flight attendants possess. This is especially clear when crew members travel ...

A traveler recounts an airport confrontation that left a passenger in tears and raised questions about airline boarding rules.