Recognition based on verified customer reviews places Scorebuddy among the top Customer Service Software products and ...

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced it has been named to G2’s 2026 Best Software Awards, for both Best Agentic AI Software and Best Customer Service ...

In the realm of customer service, a monumental shift is underway. Outdated legacy software faces an existential threat from the relentless advancement of AI-powered solutions. This transformation is ...

Connected to the company’s acquisition of Thankful, Gladly Sidekick helps brands save money, deliver personalized customer service at scale, and build lifelong customer loyalty Gladly Sidekick is a ...

According to Capterra’s 2024 Customer Service Technology Survey of customer service professionals, 61% say that AI-enabled software has positively impacted customers overall but 44% say customer trust ...

When ChatGPT came out in November 2022, Eoghan McCabe was about a month into his second stint as CEO of Intercom, the customer service software company he had co-founded a decade earlier. Growth had ...

The Business Research Company's global market reports are now updated with the latest market sizing information for the year 2023 and forecasted to 2032 LONDON, Aug. 15, 2023 /PRNewswire/ -- In ...

Microsoft and 24/7 today announced a research and development partnership that includes 24/7’s use of Microsoft Tellme speech and natural language technologies for natural user experiences in customer ...