We've all been there: endless hold times, unresolved issues and wondering if anyone actually wants to help. The good news? Customer service experts say simple strategies can transform those ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Just in time for Black Friday, Cyber Monday and the ...

Delivering seamless digital interactions across every touchpoint is more critical than ever in today’s travel landscape, especially during major travel disruptions. Using AI tools behind the scenes ...

The money language pit The “How are you?” ping pong game The Tricky use of humor in customer service. As a customer service consultant and training designer, one thing I help my client companies to do ...

With many department stores struggling, companies are trying new tactics. Macy’s is the latest to test self-checkouts for shoppers. A national customer service expert who is in Sioux Falls this ...

Savannah Downtown Business Association got a look into decades of customer service success Wednesday as subject expert Leonardo Inghilleri addressed its monthly luncheon. “Culture is at the core of ...

Micah Solomon is perhaps one of the best-known customer service turnaround experts anywhere (candidly, he’s also the only one I’ve met). He’s who you call when your company’s relationship with ...

Renowned customer service expert, Shep Hyken, has advocated the inclusion of customer service subjects into secondary and tertiary education curricula to give pupils added advantage in the labour ...

ST. LOUIS--(BUSINESS WIRE)--Nancy Friedman, The Telephone Doctor, a nationally known customer service keynote speaker, has been selected to speak at the annual FASTSIGNS® International Convention, ...

Customer service problems in the U.S. have hit unprecedented levels, and Americans have become increasingly aggressive in their efforts to address those issues, according to new data. But experts say ...