A call center, or contact center, is an office that handles calls, emails, chat or other contact methods to help customers. Learn how they work. Customer service hub. The call center is often used as ...

Call centers are crucial to a customer's satisfaction with a company. A call center gives customers help and information for troubleshooting products, paying bills or signing up for new services.

When it comes to customer service, one of the most powerful tools to help support both businesses and patrons is the call center. According to recent US statistics, 90% of customers respond with a ...